I got all there names, times I called and emailed, and will forward it to anyone at Four Winds who really cares about their employees. I enjoyed this casino very much, however I will never go back due to the horrible customer service. I say four winds owes my father $50, not for the machine, but for the lack of followthrough.ĪS for the casino, its very nice, the buffet quality rivals Vegas. I cant say if the machine shorted or not, but I can say that you respect your customers and at least follow through. They said they would reseach the machine and get back with him (they took his players card number). My elderly father had what appeared to be a malfunction on a machine that shorted him $50. Try to email them with any question and see if you get a customer service answer.Call them and see if they actually return your call. Four winds in my opinion has the worst customer service I have ever encountered. I will tell you they were all discusting. I am not going to waste my time telling everyone all the different issues I have had.

It appears to me they also hand out mailers to same households on a gender basis. I hope you never have a issue at this casino. Firekeepers is only 10 minutes more driving time for me (vs 4 Winds), and I have family in Manistee so I will be doing my gambling at one of those casinos for now. And both had $5 Blackjack tables(not sure about weekends though). I don't pay much attention to slots, but the wife does.Īnyway, I did find some 9-6 VP machines at 'Firekeepers' in Battle Creek, and 'Little River' in Manistee. I figure that if the VP odds are tight, it's an indicator of slot machine payback too. Now they are both gone - replaced by 8-5's. But, I had found, in previous trips, one 9-5 machine at the quarter level and one at the 50 cent level - a bar top machine. To my knowledge, the 4W has none of these. The better pay VP machines offer 9-6 odds. If you up your bet to the dollar level you can find some 9-5 machines.

The majority of VP machines at 4W (at the quarter level) are the 8-5 versions (8 credits for a full house, 5 for a flush). It's the only game (except maybe Keno) where the odds are posted. Are smelly cigars required at all black jack tables?Īs to my removed machine - you need to understand Video poker. I don't always bet the minimum but like to have the option if I'm having a losing streak. My last visit to 4W was during the week (a Thursday), the crowd was thin but the best BJ table minimum was $10.

The staff is pleasant and helpful, the food is good, parking is covered, and I think the facility is first-rate.But. I have no objection to the other comments I've read here.

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